Refund policy
Depotgavo, operated by Gucheng County Qizhishang Trading Co., Ltd., offers returns and refunds for eligible purchases made through https://depotgavo.com.
1. Return Eligibility
Customers may request a return within 30 calendar days of delivery.
Returned products must be unused, unaltered, and in their original condition, with original packaging and included accessories where applicable. Proof of purchase may be required.
These conditions do not limit applicable consumer rights for damaged, defective, incorrect, or non-conforming products.
2. How to Request a Return
Email [email protected] with your order number, product name, reason for the return, and relevant photos when applicable.
Our support team will review your request and provide return instructions if approved.
Please do not return products without authorization.
We aim to respond within 1–2 business days, Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.
3. Damaged or Incorrect Products
If your order arrives damaged, defective, incomplete, or incorrect, please notify us promptly.
Include your order number, a description of the issue, and clear photos where reasonably available.
After reviewing the request, we may offer a replacement, refund, or another appropriate resolution.
4. Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by law.
For confirmed damaged, defective, or incorrect products, Depotgavo will cover reasonable return shipping costs or provide an appropriate alternative.
Original shipping fees are generally non-refundable for change-of-mind returns unless required by applicable law.
5. Return Packaging
Approved returns must be securely packaged to prevent damage during transportation.
Original packaging and protective materials should be reused when available. All included components and accessories must be returned where applicable.
6. Refund Processing
Once an eligible return is received, we aim to inspect it within 3–5 business days.
Approved refunds are issued to the original payment method within 5–10 business days after approval.
Additional processing time may depend on your bank or payment provider.
7. Non-Returnable Products
Custom-made, personalized, or clearly identified non-returnable products may be excluded from change-of-mind returns where permitted by law.
Used, altered, or intentionally damaged products may also be ineligible.
These exclusions do not affect applicable statutory consumer rights.
8. Cancellations and Exchanges
Cancellation requests should be submitted before shipment. Once an order enters fulfillment or has shipped, cancellation may no longer be possible.
Exchanges depend on product availability and return eligibility.
9. Return Address
Approved returns must be sent to the address provided by our support team.
The return address may differ from our registered business address. Unauthorized returns may not be accepted, subject to applicable law.