Shipping policy
Depotgavo, operated by Gucheng County Qizhishang Trading Co., Ltd., provides shipping information for orders placed through https://depotgavo.com.
1. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Processing may include payment verification, product preparation, packaging, and arranging shipment with the carrier.
Some products may require additional packaging based on their size, shape, material, or included components.
Tracking information will be sent by email after shipment where available.
2. Shipping Destinations
We ship to selected international destinations.
Available countries and regions are shown during checkout and may vary depending on the delivery address, product size, product weight, carrier availability, and applicable shipping restrictions.
If shipping is unavailable to a particular address, checkout may not be completed for that location.
3. Estimated Delivery Time
Orders are generally delivered within 7–15 business days after shipment.
This estimate does not include the 1–3 business days required for order processing.
The total estimated time from payment confirmation to delivery is generally 8–18 business days.
Delivery may take longer due to customs procedures, carrier operations, weather conditions, public holidays, local restrictions, address issues, or other circumstances outside our reasonable control.
Estimated delivery times do not guarantee delivery on a specific date.
4. Shipping Fees
Depotgavo offers standard shipping for $6.99 USD on orders below $49.99 USD.
Free standard shipping is available for orders of $49.99 USD or more.
Shipping eligibility is generally calculated based on the order subtotal before taxes and other charges unless otherwise stated during checkout.
Applicable shipping fees will be displayed before payment is completed.
5. Taxes and Customs Duties
Any taxes collected by Depotgavo will be displayed during checkout.
International shipments may be subject to customs duties, import taxes, or other charges imposed by authorities in the destination country.
Charges not collected or prepaid during checkout may be payable by the recipient according to applicable local laws.
6. Order Tracking
Tracking information will be provided by email after shipment where available.
Please allow time for the carrier to register and update tracking information. Tracking updates may be delayed during international transportation, customs clearance, or local carrier processing.
For tracking assistance, email [email protected] with your order number.
7. Shipping Address Changes
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, email [email protected] as soon as possible.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once fulfillment or transportation has begun.
Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
8. Packaging and Delivery
Products are packaged using materials appropriate to their size, shape, weight, and construction.
Where necessary, additional protective materials may be used to help reduce movement or damage during transportation.
Products containing multiple parts or components may be packed separately within the same shipment where appropriate.
Customers should inspect packages after delivery and check the contents for visible damage or missing items.
If the outer packaging is visibly damaged, customers are encouraged to photograph the package before opening it.
Unless specifically stated during checkout, standard delivery does not include installation, assembly, unpacking, or removal of packaging materials.
9. Lost, Damaged, or Delayed Packages
If a shipment is significantly delayed, lost, damaged, incomplete, or delivered incorrectly, email [email protected] with your order number and relevant details.
Clear photographs of the package, shipping label, protective materials, damaged areas, or missing components may be requested where reasonably available.
We may contact the shipping carrier to investigate the issue.
For confirmed lost, damaged, or incorrect orders, Depotgavo will provide an appropriate resolution, which may include a replacement or refund in accordance with applicable law.
10. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Eligible return requests may be submitted within 30 calendar days of delivery.
Customers must receive return authorization and shipping instructions before sending products back.
After receiving an eligible return, we aim to inspect it and notify the customer of the refund decision within 3–5 business days.
Approved refunds are generally issued to the original payment method within 5–10 business days after approval.
Additional processing time may be required by banks or payment providers.
Customer service is available Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.
We aim to respond within 1–2 business days.